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Full Booking Terms and Conditions 2020

 

TravelBrands is the booking agent and is not itself a transport, tour, event

or accommodation provider and acts only as an agent for those service

providers.

 

HOW TO BOOK

Please contact your travel agent who will request a reservation on your

behalf. All requests for reservations are subject to availability.

 

PRICES

All rates are in Canadian dollars. TravelBrands reserves the rights to

correct any errors in rates quoted or calculated, or any omissions made

at any time during your booking. Any verbal quote given is an indication

only of the final price and is subject to confirmation in writing.

 

CARRIER’S DISCRETION

Amadeus Cruises as the carrier, reserve the right at any time, without

notice, to cancel any cruise to change or postpone the date or time of

sailing or arrival, to change the port of embarkation or disembarkation,

to shorten the cruise or substitute the Ship. If required to do any of these

things, they will be responsible to you as follows:

1. If they cancel the cruise before it has started, they will refund the cruise

fare that they have received or provide another substitute Cruise.

2. If the scheduled sailing date or time is delayed and as a result of that

delay you are not otherwise accommodated on board the Ship, they

may arrange shore side accommodations and food at no additional

expense to you for the duration of the delay.

3. If the scheduled port of embarkation or disembarkation is changed,

they will arrange transportation to the new port from the originally

scheduled port.

4. If any governmental agency publishes an informative announcement

regarding travel conditions in or to a specific country or location

included in the scheduled itinerary, they reserve the right to operate

the Cruise as scheduled; alternatively, they reserve the right to cancel

the Cruise and return all monies paid.

5. If the Cruise is shortened or terminated, they will, at their option,

either make a proportionate refund of the Cruise Fare or transfer

you to another ship or the port of disembarkation by other means.

If the scheduled length of the Cruise Fare is increased, you will

have no responsibility for the cost of any additional Cruise Fare and

they will have no responsibility to pay or compensate you in any

manner, including consequential damages. In either of the above

circumstances, their responsibility ends once they return you to the

point of origination as booked and ticketed by us.

6. They reserve the right, in their sole discretion, to return all monies paid

and deny embarkation to any person other than for reasons related to

discrimination on the basis of race, religion or sexual preference.

 

DEPOSITS

A non-refundable deposit of 10% of the cruise price is required to secure

your place within 7 days of booking.

 

FINAL PAYMENT

Final payment is due no later than 120 days prior to travel on your cruise

unless otherwise specified.

 

CREDIT CARDS

Credit card payments by Visa, MasterCard and American Express.

 

CANCELLATIONS

All cancellations must be received in writing and are subject to the

following schedule of fees:

Days prior to departure:

• 121 days and more 10% of total cruise fare per person (full deposit)

• 120-90 days 50% of total cruise fare per person

• 89-60 days 80% of total cruise fare per person

• Less than 60 days 100% of total cruise fare per person The

aforementioned cancellation fees are in addition to any that may be

charged by travel agents, airlines, hotels or other tour operators.

 

REFUNDS

To the extent permitted by law, no refund is available for cancellations

after travel has commenced or in respect of any tours, accommodation,

meals or any other services not utilised.

 

TRAVEL DOCUMENTS

Travel documents will be sent to you approximately 14 days prior to

departure (providing full payment has been received). If you are leaving

home earlier, please advise us so that we can deliver your documents

before you depart.

 

TRAVEL INSURANCE

It is a condition of travel that each passenger is adequately covered by an

appropriate travel insurance policy. Please also check the contingencies

of your prospective insurance cover and ensure you are aware of its

conditions and omissions. We strongly advise travel insurance from time

of booking to provide full cover. Bookings under deposit are subject to a

$50 charge per change.

 

HEALTH REQUIREMENTS

All customers are required to familiarise themselves with any health

requirements specific to countries being visited.

 

PASSPORTS AND VISAS

It is the responsibility of the passenger to have a valid passport (which

is valid for at least six months from your last day of travel) and all visas,

permits and certificates required for the selected tour. Ask your travel

agent for further information.

 

BOOKING ARRANGEMENTS

The person making a booking will be deemed to have accepted these

booking conditions on behalf of everyone named in the booking. Only

the person making the booking is authorised to make changes to or

cancel the booking. All communications from us will usually be sent

to your travel agent. Your travel agent is responsible for forwarding

payments made by you to us.

 

LIMITATION OF LIABILITY

To the extent permitted by law, TravelBrands excludes all liability for any

loss or damage whatsoever (including but not limited to physical and

psychological injury, and loss or damage to property of whatever nature)

that may arise in any way in connection with the offer or supply of goods

or services through TravelBrands or any third parties, or in connection

with the supply of such goods or services. If the law implies a condition.

Please note the below terms and conditions PREVAIL over those found on

page 98/99 of the 2017 Amadeus River Cruises/TravelBrands brochure.

Electronic copy is available on www.amadeus-rivercruises. ca. We

apologize for the inconvenience. or warranty that cannot be excluded,

TravelBrands liability for a breach of the conditions or warranty will be

limited as determined by TravelBrands to the re-supply or payment of

the cost of re-supplying the relevant goods or services. Except where

otherwise stated within these terms and conditions TravelBrands

excludes liability for any loss or damage that may be caused by

cancellation, abandonment, alteration, amendment, modification or

termination of the tour.

 

EVENTS BEYOND OUR CONTROL

If a tour cannot proceed due to a force majeure event including but not

limited to flood, earthquake, war or civil strife, acts of terrorism, hurricane,

cyclone, industrial disturbance, strike, fire, lock out, epidemic, failure or

delays of scheduled transportation facilities, or other Acts of God, or any

law, order, decree, rule or regulation of any government authority, or for

any reason whether of a similar or dissimilar nature beyond the control of

TravelBrands, this agreement shall terminate and there shall be no claim

for damages by either party against the other.

 

COMPLAINTS PROCEDURE

Should you have a complaint while on the cruise, you should inform your

Cruise Director immediately. If the matter cannot be resolved after their

best endeavours to do so during the cruise, your complaint can be made

in writing to your travel agent. TravelBrands cannot help with issues that

were not brought to the attention of the Cruise Director during the cruise.

 

CONDITIONS OF TRAVEL

AGENT RESPONSIBILITY

It is the travel agents responsibility to ensure that all invoice and itinerary

details and documentation issued by TravelBrands are correct and that

the customer is aware of amendment and cancellation conditions and

other clauses in these booking conditions.

 

LAW OF CONTRACT

This agreement shall be governed and interpreted in accordance with the

laws of Canada.

 

CHILDREN/MINORS

Due to the nature of our cruise itineraries, Amadeus Cruises does not

maintain facilities or services for children aboard their cruise vessels.

On all cruises and cruise journeys, minors under the age of 18 must

be accompanied and share a cabin with a parent, legal guardian or

other responsible adult over the age of 21. We regret that we cannot

accommodate children under 12 years of age, and we reserve the right to

limit the number of minors under the age of 18 years on board.

 

DISABLED PASSENGERS

We welcome guests with special needs. Guests who have any medical,

physical or other special needs must contact their Travel Agent directly

to obtain specific information. All vessels and coaches are equipped

to European standards. Vessel operators will, under appropriate

circumstances, permit passengers to use motorised scooters and

wheelchairs that satisfy criteria confirmed by Amadeus Cruises. In all

cases passengers must understand and accept that the vessels do not

have lifts permitting easy access from deck to deck, and that some decks

are multi-level and/or have significant thresholds to be negotiated.

Accordingly physically disabled passengers may need the services of

a responsible adult, and should be aware that crew availability to assist

them is often severely limited.

 

OPERATORS

The ships described in this brochure are operated by Danubia

Kreuzfahrten GmbH / Vienna-Austria.

 

TRAVELBRANDS

TravelBrands acts solely as a Sales Agent/ Preferred Supplier for the

above-mentioned operators of the vessels described in this brochure.

TravelBrands neither owns nor operates any of the vessels described

herein and thus assumes no responsibility or liability for acts or

omissions of the vessel owners or operators in regard to the cruises

described herein.

 

RESPONSIBILITY

TravelBrands accepts no liability or responsibility, whether occasioned

by railroad, motor coach or any other conveyance, for any injury,

damages, loss, accident, delay or irregularity which may be occasioned

either by reason or defect, through the acts or defaults of any company

or person, or in carrying out the arrangements of the tour, as a result

of any cause beyond the control of TravelBrands. Guests specifically

release TravelBrands from all claims for loss or damage to baggage

or property or from personal injuries or death, or from loss or delay,

arising out of the acts, omissions or negligence of any independent

contractors, such as air carriers, hotels, shore excursion operators,

restaurateurs, transportation providers, medical personnel or other

providers of services or facilities. All arrangements made for tour

participants with independent contractors, including medical services,

are made solely for convenience to participants and are done at the

participant’s own risk. Medical personnel are independent contractors.

TravelBrands specifically disclaims all liability for damages for emotional

distress, mental su ering or psychological injury of any kind. Tickets,

vouchers, and any other travel documents are subject to all terms and

conditions of the respective suppliers (some of which may limit supplier’s

liability). Under no circumstances shall TravelBrands be construed as a

carrier under a contract for safe carriage of the passenger or his or her

belongings. TravelBrands and the owners and operators of the

vessels identified in this brochure shall be entitled to any and all liability

limitations, immunities and rights applicable to them or any of them

under the Strasbourg Convention on the Limitation of Liability of Owners

of Inland Navigation Vessels (CLNI), with protocols and amendments,

together with the further provisions of the International Convention

of Limitation of Liability for Maritime Claims, 1976, with revisions and

amendments (hereinafter collectively referred to as the “Convention”), if

and as applicable, as well as any other applicable nation’s laws limiting

liability. TravelBrands and the owners and operators of the vessels

identified in this brochure shall be entitled to claim the benefit of

whichever law, regulation, treaty or doctrine provides the greatest legal

protections to TravelBrands and the owners and operators of the vessels

identified in this brochure.

 

REFUSAL OF PASSAGE

TravelBrands shall not be required to refund any amount paid by any tour

participant who must leave the tour prematurely for any reason, nor shall

TravelBrands or the owners or operators of the vessels identified in this

brochure be responsible for the lodging, meals, return transportation or

other expenses incurred by such tour participant.

 

MORE INFORMATION

Contact your travel agent.

Red Label Vacations Inc – d.b.a. .TravelBrands, B.C. Reg. #3597, Ont.

Reg. # 50022275, Quebec permit holder #703376, with offices at 5450

Explorer Drive, Suite 400, Mississauga, ON L4W 5N1 • 2355 Skymark Ave,

Suite 200, Mississauga, ON L4W 4Y6 • 1050 West Pender Street, floor 22,

Vancouver, BC V6A 3S7 • 325-1257 Guy street, Montreal, QC H3H 2K5.

 

 


Conditions of Travel 2019

AGENT RESPONSIBILITY
It is the travel agents responsibility to ensure that all invoice and itinerary details and documentation issued by Exclusive Tours are correct and that the customer is aware of amendment and cancellation conditions and other clauses in these booking conditions.

LAW OF CONTRACT
This agreement shall be governed and interpreted in accordance with the laws of Canada.

CHILDREN/MINORS
Due to the nature of our cruise itineraries, Amadeus River Cruises does not maintain facilities or services for children aboard their cruise vessels. On all cruises and cruise journeys, minors under the age of 18 must be accompanied and share a cabin with a parent, legal guardian or other responsible adult over the age of 21. We regret that we cannot accommodate children under 12 years of age, and we reserve the right to limit the number of minors under the age of 18 years on board.

DISABLED PASSENGERS
We welcome guests with special needs. Guests who have any medical, physical or other special needs must contact their Travel Agent or Exclusive Tours directly to obtain specific information. All vessels and coaches are equipped to European standards. Vessel operators will, under appropriate circumstances, permit passengers to use motorised scooters and wheelchairs that satisfy criteria confirmed by Amadeus River Cruises. In all cases passengers must understand and accept that the vessels do not have lifts permitting easy access from deck to deck, and that some decks are multi-level and/or have significant thresholds to be negotiated. Accordingly physically disabled passengers may need the services of a responsible adult, and should be aware that crew availability to assist them is often severely limited.

OPERATORS
The ships described in this brochure are operated by Danubia Kreuzfahrten GmbH / Vienna-Austria.

EXCLUSIVE TOURS
Exclusive Tours acts solely as a Sales Agent/Preferred Supplier for the above-mentioned operators of the vessels described in this brochure. Exclusive Tours neither owns nor operates any of the vessels described herein and thus assumes noresponsibility or liability for acts or omissions of the vessel owners or operators in regard to the cruises described herein.

RESPONSIBILITY
Exclusive Tours accepts no liability or responsibility, whether occasioned by railroad, motor coach or any other conveyance, for any injury, damages, loss, accident, delay or irregularity which may be occasioned either by reason or defect, through the acts or defaults of any company or person, or in carrying out the arrangements of the tour, as a result of any cause beyond the control of Exclusive Tours. Guests specifically release Exclusive Tours from all claims for loss or damage to baggage or property or from personal injuries or death, or from loss or delay, arising out of the acts, omissions or negligence of any independent contractors, such as air carriers, hotels, shore excursion operators, restaurateurs, transportation providers, medical personnel or other providers of services or facilities. All arrangements made for tour participants with independent contractors, including medical services, are made solely for convenience to participants and are done at the participant’s own risk. Medical personnel are independent contractors. Exclusive Tours specifically disclaims all liability for damages for emotional distress, mental suffering or psychological injury of any kind. Tickets, vouchers, and any other travel documents are subject to all terms and conditions of the respective suppliers (some of which may limit supplier’s liability). Under no circumstances shall Exclusive Tours be construed as a carrier under a contract for safe carriage of the passenger or his or her belongings. Exclusive Tours and the owners and operators of the vessels identified in this brochure shall be entitled to any and all liability limitations, immunities and rights applicable to them or any of them under the Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation Vessels (CLNI), with protocols and amendments, together with the further provisions of the International Convention of Limitation of Liability for Maritime Claims, 1976, with revisions and amendments (hereinafter collectively referred to as the “Convention”), if and as applicable, as well as any other applicable nation’s laws limiting liability.

Exclusive Tours and the owners and operators of the vessels identified in this brochure shall be entitled to claim the benefit of whichever law, regulation, treaty or doctrine provides the greatest legal protections to Exclusive Tours and the owners and operators of the vessels identified in this brochure.

REFUSAL OF PASSAGE
Exclusive Tours shall not be required to refund any amount paid by any tour participant who must leave the tour prematurely for any reason, nor shall Exclusive Tours or the owners or operators of the vessels identified in this brochure be responsible for the lodging, meals, return transportation or other expenses incurred by such tour participant.