Cruising facts

If you have purchased an additional hotel night, please be advised that most hotels do not allow check-in earlier than 3:00pm. If you arrive at the hotel before 3:00pm, you may need to wait until the room becomes available. Hotel check-out is usually no later than 12:00pm. If your arrival or departure schedule does not coincide with these times, you may ask the hotel to store your luggage while you explore independently.

If you have purchased an arrival transfer, we will send you information regarding pick-up time and meeting location of our Representative with your final documents. If you have purchased a departure transfer, the Cruise Director onboard will reconfirm the arrangements with you prior to final disembarkation.

If you experience a delay in travel, please contact the ship directly at the number provided in your final documents. Further action will be required depending on whether the ship stays in port overnight or has to set sail for the next port earlier. The ship’s reception desk is open 24 hours.

Your AMADEUS Cruise begins with check in at embarkation which usually begins from 4:00 pm. The exact docking location of the vessel and embarkation time can be found in your travel documents in the Cruise Guide. At check-in you will receive your room key and any essential information for life onboard. Early this evening, attend a safety meeting followed by a welcome drink and welcome dinner.

Your AMADEUS cruise ends with disembarkation, which usually takes place after breakfast. Please do not forget to settle your expenses on board at the reception and return your cabin keys before departure. If you need a taxi for your departure, please do not hesitate to contact the reception – our staff will be happy to help you with the planning.

Our published cruise prices include Wireless Internet access. We ask for your understanding that the connection during your trip may be weaker within certain sections of the route and does not meet the standard of a land based Internet connection. In addition, downtimes may occur on board, as international borders are often crossed during the cruise. Please contact reception upon arrival to get more information.

There is a gift shop onboard with a limited selection of toiletries, souvenirs, and other sundries. All purchases are charged to your shipboard account. The hours of operation are adjusted to each day’s program. Please enquire about shop opening times at the reception.
Please note: No over-the-counter medications are available, in accordance with European laws

Relaxation and activity in equal measure. If you don't want to miss out on being active during your vacation, you can use the on-board gym free of charge, which is open 24 hours a day and is equipped with high-quality training equipment. The joint early morning sport on the sun deck is ideal for an active start to the day.

There is also a lot to experience off the beaten track: And what better way to do this than an individual bicycle discovery tour on shore? You can enjoy complete independence on your excursions with our free on-board bicycle hire. Of course, we will also equip you with the appropriate accessories, such as bicycle helmets, etc.  Bicycles can only be reserved through the Reception one day in advance of the time you wish to use them (or on the day of, if available). Their use is solely at your own risk.

Washing and Pressing services are available onboard at a nominal fee and are handled through your cabin staff.
Please note: Self-service laundry facilities, iron and ironing boards and dry-cleaning services are not available. 

Our reception is staffed around the clock during your journey and our team will be happy to help you in all matters. If you would prefer to explore the region on your own, our reception team will be on hand with advice! Whether you are planning a shopping trip, cultural trip or an individual city tour; we will be happy to help you with any planning and give you the best addresses.

All AMADEUS ships have a guest elevator, which operates between the Mozart and Haydn decks. The sun deck is not accessible by elevator.

CABIN KEY
You will receive a cabin key upon embarkation. We ask you to leave this - in exchange for your boarding card - at reception when you go ashore during the cruise. Please do not forget to return the key to reception at the end of the cruise.

TV PROGRAM
All cabins are equipped with a TV set. Please note that reception is via satellite - we therefore ask for your understanding that there may be minor disturbances or interruptions, especially during lock times and on certain sections of the route.

SAFE
We recommend that you leave valuables, cash and checks in a safe place throughout your journey. You will find a safe in your cabin for this purpose.

BATHROOM FACILITIES
All guest bathrooms are equipped with towels, make-up mirror and high-quality toiletries such as soap, shampoo, body lotion and shower gel. Hair conditioner is available on request. In your cabin you will also find a hairdryer, a shower cap and a nail file. Bathrobes and slippers are also provided in the suites.

STORAGE ROOM
Both in the cabins and in the suites, there is plenty of storage space in the form of spacious, partially walk-in closets, so that all your luggage is safely stowed away during your journey.

AIR CONDITIONING
Each cabin is equipped with an individually adjustable air conditioning system. Please note that the system only works when the windows and doors are closed.

BALCONIES
All cabins in the AMADEUS fleet are outside, the majority of which also have floor-to-ceiling, opening panoramic glass fronts with French balconies or lowerable window fronts. The suites also offer luxurious, walk-on outdoor balconies with a cozy seating area for an incomparable view of the passing river landscape.

MINIBAR
The suites on all AMADEUS ships are equipped with a minibar. Please note that the consumption of drinks and snacks from the minibar will be charged to your on-board account. If you require a minibar for your medication, you can request one at reception at any time.

The languages on board all AMADEUS vessels is English. 

Our on-board cruise management regularly provides you with important information about the day's program, excursions and stages during your trip. Announcements are usually made in English via a loudspeaker system on the sun deck, in the cabins and all public areas.

The Panorama Restaurant offers our guests a relaxed atmosphere. We serve both international and regional dishes. The day on board begins with a rich continental breakfast buffet, where we are also happy to serve you various freshly prepared egg dishes from the kitchen on request. At lunchtime, you have the choice between varied menus and buffet specialties in the Panorama Restaurant or a light alternative in the Panorama Bar. In the evening, we offer our guests finely composed, multi-course menus. A vegetarian alternative is always available. Hot coffee and tea are available throughout the day. All meals are based on the excursion times, which is why breakfast can also be served very early in the morning.

Would you like to reserve a specific seat in the Panorama Restaurant? Then please contact our restaurant manager/maître d'hôtel on the first day of your cruise and let him know where you would like to sit. We will do our best to accommodate your wishes.

The ship’s onboard restaurant provides a relaxed environment and offers international and local cuisine. Breakfast and lunch are sumptuous buffets, with evenings featuring chef’s specialties and regional dishes. In addition, a light lunch is offered in the PanoramaBar. Complimentary hot coffee and tea are available all day and in the afternoon, you can enjoy a Tea Time with sweet treats, sandwiches, and cakes. Mealtimes are scheduled around tour departures, and breakfast can take place very early in the morning. Of course, we also offer our guests an early riser‘s breakfast in the Panorama-Bar as well as a continental breakfast for late risers. If you would like to reserve a particular table in the Panorama-Restaurant, please contact our restaurant manager/maître d’hôtel on the first day of the cruise and discuss your table preference. We will do our best to meet with your wishes.

We offer a variety of menus on board, with a vegetarian option available at every meal. If you have specific dietary request or food intolerance, we kindly ask that you inform your Travel Advisor or call us directly no later than 60 days prior to departure.

We strive to accommodate a wide range of diets, including lactose-free, gluten-free, and vegetarian. Please note, we may not be able to accommodate all dietary requests or may charge additional fees for their implementation.

Our chefs and restaurant staff do their utmost to ensure that dietary requests are fulfilled wherever possible. However, we cannot guarantee there will not be any cross-contamination therefore we are unable to cater for guests with celiac disease or prepare kosher dishes, as these diets have specific rules regarding food and its preparation.

The voltage in hotels and onboard ship is 230V, European standard. To use any electrical product that is not dual voltage (e.g. from the US, Canada, Australia or the UK), you will need a plug adaptor and some devices will require an electrical converter. Many electronic devices have built-in electrical converters, however please check the manufacturer’s specifications for details. A two-pole adaptor is also available at reception.

Onboard AMADEUS Cara, Imperial, Star, Queen, Provence and Silver III there are up to 2 USB plugs on each side of the bed on Mozart and Strauss deck. 
Onboard AMADEUS Nova and Riva there are 2 USB plugs on each side of the bed on all decks.

Please note that visitors on board are generally not permitted due to safety regulations; we recommend that you clarify any exceptions with our on-board hotel management in advance.

For safety reasons, smoking on board is not permitted anywhere inside our ships, except on the sun deck and the River Terrace. We ask our smoking guests to show consideration for non-smokers at all times.

We ask for your understanding that smoking in the cabin is completely prohibited for safety reasons. The penalty for non-compliance is € 375 per passenger.

Local river authorities allocate docking space around ship arrivals and departures in port. Typically, river ships dock facing upstream. Occasionally port conditions require ships to tie up alongside each other, in which case guests may be required to walk through another ship to access their own ship. This is part of the river cruise experience and is perfectly normal and beyond our control. Guests may experience obstructed views from staterooms when the ship is docked.

Do you want to surprise someone on board our ship? We would be happy to arrange personal greetings and a cabin gift. To do so, please contact ryour travel agent before the journey starts or fill out the online order. 

We would be pleased to help you organise your surprise.

For your safety, we kindly ask all guests to use the handrails at all times while on board. This applies to all areas of the ship, especially when using the gangways.

Please be aware that not all areas of our ships can always be fully illuminated due to nautical requirements. If you feel unsafe in these less well-lit areas, such as stairways, we advise you to avoid them.